How might we improve the Genesys Knowledge Network?

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Elevate customer's Genesys Advisor or CSM name to always be present in header under contact's name

The Genesys Advisor/CSM is central point of contact for the customer. Currently the card where this contact info list gets buried. It should be static info (along with a card) to make it easy for customer to find. And if you click on the name, maybe it opens up to an email. It will be especially important to elevate the relationship of customer and GA/CSM once PureSuccess rolls out for PureCloud. In part for just optics and in part to make it easier for the customer to engage. The customer needs the GA to purchase service elements.

  • Colleen Ayres
  • Nov 29 2018
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