How might we improve the Genesys Knowledge Network?

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Integrate a new external contact with previous interaction

We have customers calling or emailing from different contact information than what we currently have and need to link all of the previous interactions.

  • Guest
  • Dec 10 2018
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  • Clay Tison commented
    December 11, 2018 21:07

    Hello,

    Thank you for submitting your idea! In order to route this to the correct team, would you please respond back with which product you're referring to (e.g., PureCloud, PureEngage Cloud)?

    Thank you,

    Clay