How might we improve the Genesys Knowledge Network?
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For those designated users, add ability to initiate a chat interaction that can be routed to a PureCloud queue. Lots of use cases for this and we can discuss more.
As you know, we now have this set up for a select group of PureCloud customers. I'm excited to hear how this is received.
How would this work? I understand Messaging platforms routing queues, but are you talking about an agent initiating a chat into a queue so they can be answered? I would think chat groups could do this.
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