How might we improve the Genesys Knowledge Network?

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Add ability to initiate Chat

For those designated users, add ability to initiate a chat interaction that can be routed to a PureCloud queue. Lots of use cases for this and we can discuss more.

  • Colleen Ayres
  • Oct 23 2018
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  • Robert Wakefield-Carl commented
    October 23, 2018 16:12

    How would this work?  I understand Messaging platforms routing queues, but are you talking about an agent initiating a chat into a queue so they can be answered?  I would think chat groups could do this.

  • Clay Tison commented
    October 23, 2018 16:12

    Hi Colleen,

    As you know, we now have this set up for a select group of PureCloud customers. I'm excited to hear how this is received.

    Thank you!

    Clay