How might we improve the Genesys Knowledge Network?
We want to hear from you.
I had to temporarily select withing a call flow a different queue. I would like to be able to report how many calls came in to the original DNS through the IVR and redirected to the new queue.
Thank you for your idea! In order to make certain I direct this to the correct team, would you please confirm which product you are referring to (e.g., PureCloud)?
You won't be notified about changes to this idea.