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Need to report transfered callers for a specific day

I had to temporarily select withing a call flow a different queue. I would like to be able to report how many calls came in to the original DNS through the IVR and redirected to the new queue.

  • Guest
  • Aug 15 2019
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  • Clay Tison commented
    22 Aug, 2019 08:37pm

    Thank you for your idea! In order to make certain I direct this to the correct team, would you please confirm which product you are referring to (e.g., PureCloud)?

    Thanks again,