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Allow Response Management to add text to SMS interaction even though Chat interaction was first interaction picked up

"Insert" option for Response Management in the Desktop help documentation indicates that if you are managing multiple interactions, the response appears in the first interaction that you picked up

  • Guest
  • Oct 28 2019
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  • Clay Tison commented
    30 Oct, 2019 08:27pm

    Thank you for your idea! In order to make certain I direct this to the correct team, would you please confirm which product you are referring to (e.g., PureCloud)?

    Thank you!