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Set WFM forecasting Variance threshold

Customer has dedicated WFM departments that need to meet specific KPI 's on the forecasting Variance and currently the forecasting variance cant be set to a specific maximum value and this resulting that the agents needs to manually adjust the forecasting that is wasting time

  • Guest
  • Mar 4 2020
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  • Clay Tison commented
    11 Mar 05:17pm


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