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Set WFM forecasting Variance threshold

Customer has dedicated WFM departments that need to meet specific KPI 's on the forecasting Variance and currently the forecasting variance cant be set to a specific maximum value and this resulting that the agents needs to manually adjust the forecasting that is wasting time

  • Guest
  • Mar 4 2020
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  • Clay Tison commented
    11 Mar 05:17pm

    Hello,

    In order to make certain your ideas and feedback are presented to the correct team, please add your ideas to the corresponding Product Ideas Labs as listed below.

    • Genesys Cloud (formerly PureCloud): https://purecloud.ideas.aha.io/ideas

    • PureConnect: https://pureconnect.ideas.aha.io/ideas

    • Genesys Engage (formerly PureEngage): https://pureengage.ideas.aha.io/ideas

    Thank you,

    Clay