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optimizer real time adherence exemption report

Unfortunately, there is no out-of-box report for this. WFM manager professional need this report to check the work of the supervisors. WFM Manager is flying wihtout it.

  • Francois Veyrat
  • Mar 23 2020
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  • Clay Tison commented
    27 Mar 19:42

    Hi Francois,

    In order to make certain your ideas and feedback are presented to the correct team, please add your ideas to the corresponding Product Ideas Labs as listed below.

    • Genesys Cloud (formerly PureCloud):

    • PureConnect:

    • Genesys Engage (formerly PureEngage):

    Thank you,