How might we improve the Genesys Knowledge Network?

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Multi Tiered wrap up codes

we would like the ability to add a multi tiered wrap up code where we can create multiple layers on our wrap up codes so we could group our codes for example we have call dropped and then it goes to a second page to select a second reason network failure and then a third page mtn network issue etc for example

  • Guest
  • Apr 9 2020
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  • Clay Tison commented
    10 Apr 07:07pm

    Hello,

    In order to make certain your ideas and feedback are presented to the correct team, please add your ideas to the corresponding Product Ideas Labs as listed below.

    • Genesys Cloud (formerly PureCloud): https://purecloud.ideas.aha.io/ideas

    • PureConnect: https://pureconnect.ideas.aha.io/ideas

    • Genesys Engage (formerly PureEngage): https://pureengage.ideas.aha.io/ideas

    Thank you,

    Clay