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Add Support for "Diameter Payment Protocol" in GVP

Customers waiting in Queue will get an option to jump the queue. If they opt to reach an agent on the highest priority, their call will be routed first. This priority routing will be charged and hence the customer’s mobile will be charged a certain amount via Diameter Payment Protocol.

  • Suresh Govindhan
  • Oct 21 2020
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  • Suresh Govindhan commented
    3 Nov 06:52am

    Thanks Clay! This has been raised against Engage now.

  • Clay Tison commented
    22 Oct 08:41pm

    Hi Suresh,

    In order to make certain your ideas and feedback are presented to the correct team, please add your ideas to the corresponding Product Ideas Labs as listed below.

    • Genesys Cloud (formerly PureCloud):

    • PureConnect:

    • Genesys Engage (formerly PureEngage):

    Thank you,