How might we improve the Genesys Knowledge Network?

We want to hear from you.

Knowledge Network web site design

Dear Genesys,


Thank you for trying to provide such site like Knowledge Network. As you know the customer-care site was also changed a few months ago. I've also shared such words with the customer-care site developers. I've also spend the same for the previous release of customer-care site.

My main concern is to have a workspace/workbench like, heavily customizable workspace with simple but intuitive navigation, and powerful search features.


1- The major Genesys sources are hidden at

2 - The welcome banner consumes 1/4th of my viewing area.

3- Cards/widgets might be relocated, moved freely instead of three column design.

4- The left and right margin is empty. If you concern about 4:3 monitors, a responsive design might help.

5- If the aim of knowledge network site is to create a bookmark site for Genesys resources, it should do it in a smarter way.

Like, having the most important release notes and product updates according to my customers deployments.

6- Bootstrap like sidebars, menu


I'm working at a partner and most of my day is spent at Genesys sites. I got excited when I heard Knowledge Network. I'm glad to contribute.


But for now my own bookmarks are better.

Hope to have a better site for Genesys resources as a consolidated Genesys Digital Workspace.


Kind regards


  • Ahmet Gökalp Ergeç
  • Oct 23 2018
  • Shipped
  • Oct 23, 2018

    Admin Response

    Hi Gökalp,

    Thank you very much for taking the time to provide us with actionable feedback! Luckily for us, you should see some of your suggestions on the site very soon.

    For example:

    • You will soon be able to place the cards on your dashboard however you prefer them. And they will maintain that view state when you leave and when you return. That way, you determine and prioritize the information that is most important to you.
    • We have plans to lessen the banner/hero size
    • More Responsive Design is on our To Do list.

    Again, thank you. This sort of feedback is invaluable to us. Please continue to check in frequently as we refine the customer experience and add additional features and functionalities.

    Hopefully one day soon, the Genesys Knowledge Network will become more favorable to you than your bookmarks. We'll do our best to make that happen.

    - Clay

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  • Ahmet Gökalp Ergeç commented
    October 23, 2018 16:12

    Hi Clay,


    Thank you for your efforts.

    Hope to see continous improvements.


    Kind regards


  • Clay Tison commented
    15 Feb 20:49

    Hi Gökalp, 

    We made some major enhancements to the Genesys Knowledge Network that went live today. Please take a look and let us know what you think of the following:

    • Elimination of the My Products page in favor of moving all content (once signed in) to the product dashboards (home pages)
    • A new PureEngage Cloud-specific dashboard that eliminates the confusion of sifting through On-Premises info by surfacing only Cloud-relevant content
    • A cleaner less cluttered user interface that shows off more content (3-columns) and less of the hero image

    Thank you,