We need the ability to close an interaction pro-grammatically through API's which we were told don't exist.
The business case is, the campaign is turned off at the end of the day, however agents have open calls and/or interactions (didn't enter wrap up codes). We would like to close this interaction with a default wrap-up code so we can download the contact list into our systems, and upload a new contact list the next day. When there are open calls/interactions, we are not able to do this (we get a 404 error). Thank you.