How might we improve the Genesys Knowledge Network?

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Customise Shortcuts to designated areas in top toolbar

All Orgs have the ability to customize the internal workings of the Admin page, we should have the ability to customize shortcuts to relevant and regularly used tabs across the top tool bar.

Its terribly time consuming and frustrating when you go to Campaign management to complete a task then realize you need to go back into the queue management.

Shortcuts to designated areas that are customisable by orgs would be incredibly useful.

  • Darryn Chang
  • Oct 23 2018
  • Unrelated to GKN site
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  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Keep these great ideas coming, Darryn!

    Thank you for submitting your Idea! After review, it appears this Idea does not apply to the Knowledge Network, rather it is PureCloud-specific. 

    We will be closing this Idea and ask that you please use the PureCloud Product Ideas Lab to submit your idea for PureCloud.


    Thank you!