How might we improve the Genesys Knowledge Network?

We want to hear from you.

Change ACD skill without admin role

Currently, if supervisor needs to change ACD skill / priority for agents, we must grant the admin role, pls create an individual permission for this function.

  • Ho-Sing Ho
  • Oct 23 2018
  • Unrelated to GKN site
  • Attach files
  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Hi Ho-Sing,

    Thank you for submitting your Idea! After review, it appears this Idea does not apply to the Knowledge Network, it appears to be PureCloud-specific. 

    We will be closing this Idea and ask that you please use the PureCloud Product Ideas Lab to submit your idea for PureCloud.

    If your idea has to do with PureConnect, please post it here: PureConnect Product Ideas Lab.

    If your idea has to do with PureEngage, please post it here: PureEngage Product Ideas Lab.


    Thank you!