How might we improve the Genesys Knowledge Network?

We want to hear from you.

Purecloud profile areas

Hi Purecloud,

We would like to request some changes in the user's profiles area:

1. Add a new section called 'core responsibilities' and have the option to put 2 or 3 selections
2. While on a user's profile, in the relationships section, if a user has highlighted a profile, we would like to request to have the pop up contact card with the 'core responsibilities' showing while the user profile is highlighted (see attached)

Please advise if this is possible or there be a much efficient way of 'showing' the core responsibilities of a user when they are highlighted in Purecloud.


Lou Dungca

  • Guest
  • Oct 23 2018
  • Unrelated to GKN site
  • Attach files
  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Hi Lou!

    Thank you for submitting this idea to the PureCloud Ideas Lab too. That's how it will get in front of our PureCloud Product Management team and the correct audience. The Genesys Knowledge Network ideas site is designed to collect ideas regarding, not specifically one of our products. 

    Again, thank you for submitting your idea. We're refining our new idea submission process and hope to eliminate confusion soon.

    Have a great day,


  • Guest commented
    23 Oct, 2018 04:13pm

    Hi Clay,

    I did submit this idea using the Purecloud Product Ideas Lab.

    Not sure why this idea was closed.

    Please provide an explanation as to why you closed this idea.


    Lou Dungca

  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Hi Lou,

    Thank you for submitting your Idea! After review, it appears this Idea does not apply to the Knowledge Network, rather it is PureCloud-specific. 

    We will be closing this Idea and ask that you please use the PureCloud Product Ideas Lab to submit your idea for PureCloud.


    Thank you!