How might we improve the Genesys Knowledge Network?
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In PureCloud, a call recording includes IVR prompts and in-queue music which can be very long time.
It would be nice to be able to record only voice conversation between agent and caller.
Thank you for submitting your Idea! After review, it appears this Idea does not apply to the Knowledge Network, rather it is PureCloud-specific.
We will be closing this Idea and ask that you please use the PureCloud Product Ideas Lab to submit your idea for PureCloud.
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