How might we improve the Genesys Knowledge Network?

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Recording without IVR and in-queue music

In PureCloud, a call recording includes IVR prompts and in-queue music which can be very long time.

It would be nice to be able to record only voice conversation between agent and caller.

  • Casey Chung
  • Oct 23 2018
  • Unrelated to GKN site
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  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Hi Casey,

    Thank you for submitting your Idea! After review, it appears this Idea does not apply to the Knowledge Network, rather it is PureCloud-specific. 

    We will be closing this Idea and ask that you please use the PureCloud Product Ideas Lab to submit your idea for PureCloud.


    Thank you!