How might we improve the Genesys Knowledge Network?
We want to hear from you.
It was save time, & time is money
Thank you for your idea! I just want to clarify your request so I can make sure to share this with the correct team. Do you mean that when you open a case from My Support you currently cannot and would like to be able to add tables, colored text, and images?
Yes, the way it is now I have to wait until the case is open and response to a email
Then when you open the post from email in the case
it still doesn't show in the case details
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