How might we improve the Genesys Knowledge Network?

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support tables, colored text and screen captures in posts to Customer Support cases

It was save time, & time is money

  • Dale Rascher
  • Oct 23 2018
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  • Dale Rascher commented
    23 Oct, 2018 04:13pm

    Yes, the way it is now I have to wait until the case is open and response to a email

    Then when you open the post from email in the case

     it still doesn't show in the case details

  • Clay Tison commented
    23 Oct, 2018 04:13pm

    Hi Dale,

    Thank you for your idea! I just want to clarify your request so I can make sure to share this with the correct team. Do you mean that when you open a case from My Support you currently cannot and would like to be able to add tables, colored text, and images?

    Thank you,