How might we improve the Genesys Knowledge Network?

We want to hear from you.

Single Sign On for all Genesys Assets

Currently I have 3 seperate logins for Genesys:

  1. PureCloud
  2. Salesforce Communities
  3. Knowledge

We should have the ability to enable SSO so that we don't need to have three different usersname/passwords.  The SSO should be SAML like what is available in PureCloud.



  • Guest
  • Oct 23 2018
  • Attach files
  • Clay Tison commented
    23 Oct, 2018 04:13pm


    Thank you very much for taking the time to submit your idea. I'm in full agreement. The PureCloud application is using a different SSO than Genesys Okta. You can use Genesys Okta to access My Support, the Genesys Knowledge Network, the Genesys Community, the Product Ideas Labs, etc. We'll be sure to keep you posted on our progress.

    Thanks again,