How might we improve the Genesys Knowledge Network?

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Add a link or two to the ideas.aha.io site

It seems that customers are confusing this GKN Feedback site with a place to submit product feedback and ideas for improving PureConnect (and presumably other products).  

Up in the dropdown menu, and perhaps on this Feedback page, add a link to the PureConnect Ideas site and encourage users to go there to submit and vote for product enhancement/change ideas. https://pureconnect.ideas.aha.io/   I thought we already had this link in GKN, but I couldn't find it anywhere.

  • Guest
  • Oct 23 2018
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  • Admin
    Clay Tison commented
    23 Oct 16:13

    Hello!

    Thank you for taking the time to submit your idea. You're right. A lot of folks are submitting Product ideas on the Knowledge Network site's Ideas page instead of on the corresponding product's Product Ideas Lab sites. You can find those links on the My Products page after signing in. Since we reserve access to submit those product-specific ideas to customers, it only displays after sign in.

    We will soon be enhancing our design so these Product Idea Lab options will be less hidden. Stay tuned.

    Thank you,

    Clay