How might we improve the Genesys Knowledge Network?

We want to hear from you.

Add brief description of what a term means e.g "shipped, already exist" etc

I'm new to knowledge network- ideas and feedback page and i find it difficult to understand what some terms mean as well as what sharing of ideas here refer to. The header suggests that the ideas we are referring to are for improving the genesys knowledge network.

It would be nice if hovering over a term shows a pop-up of brief description of what the term represents.

  • Ruth Igbinehi
  • Oct 23 2018
  • Will not implement
  • Attach files
  • Clay Tison commented
    1 Nov, 2018 12:20pm

    Hi Ruth,

    We looked into this and while we completely agree this would be a beneficial feature, unfortunately, this a tool limitation Genesys has no power to change.

    Thank you,


  • Clay Tison commented
    31 Oct, 2018 08:57pm

    Hi Ruth,

    Thank you for the suggestion! We will take a look and see if we can make this happen.

    Thanks again!